For all purchases made through our site:
Shipping expenses are non-refundable, unless a mistake was made in the original shipment to you.
Return shipments must include a copy of your original receipt/order so we can process your request.
ICEHOLE LLC uses UPS Ground service on all COOLER shipments unless otherwise noted by the customer, and USPS for component-only orders. Please allow 3-7 BUSINESS days for your order to arrive based on your location and which product(s) you choose.
Upon shipment, you will be given a tracking number for your shipment. For all other questions, please email firstname.lastname@example.org.